Spiwe Zimvumi

Introduction
Managing a team in a foreign country can be both exciting and, let’s be honest, a bit of a minefield—especially for non-HR professionals. When cultural differences, unfamiliar labor laws, and unique workplace dynamics come into play, foreign managers must adopt effective human resources (HR) strategies to succeed. This article offers practical lessons, essential skills, and real-life examples to help non-HR managers thrive in a foreign land.

Key Lessons for Foreign Managers

1. Understand Local Labor Laws: Knowing the host country’s labor laws is not optional—it’s essential. In Zimbabwe, for example, the Labour Act (Chapter 28:01) sets out rules on contracts, working hours, and employee rights. Non-compliance can lead to costly disputes, so take the time to learn the basics or consult an expert.
2. Cultural Sensitivity: Different cultures have different approaches to work, communication, and leadership. For instance, while open criticism might be acceptable elsewhere, it can be seen as disrespectful in Zimbabwe. Respecting local norms can help maintain a positive work environment.
3. Adaptability: The strategies that worked back home might not fly here. Being flexible and willing to adjust policies and practices is key to success.
4. Build Relationships: Strong interpersonal relationships with employees help bridge cultural gaps and build trust. Simple gestures, like learning a few local greetings, can go a long way.

Common Mistakes by Non-HR Foreign Managers

• Overlooking Local Laws: A foreign manager once terminated an employee without following due process, leading to a costly legal battle under Zimbabwe’s Labour Act.
• Ignoring Cultural Norms: Some managers have tried to impose foreign workplace cultures, leading to high staff turnover and disengagement.
• Poor Communication: Language barriers and unclear instructions often result in misunderstandings and lost productivity.

Case Study: The Power of Local HR Support
A Chinese construction company in Zimbabwe struggled with high staff turnover. After hiring a local HR assistant, they saw immediate improvements. The local HR expert helped align policies with Zimbabwean labor laws, translated cultural expectations, and mediated workplace conflicts. This reduced staff turnover by 30% within six months!

Essential HR Skills for Non-HR Managers

1. Effective Communication: Conveying expectations clearly and ensuring messages are understood despite potential language barriers.
2. Conflict Resolution: Addressing workplace conflicts promptly and fairly to maintain a harmonious work environment.
3. Performance Management: Setting measurable goals, providing constructive feedback, and recognizing achievements to motivate employees.
4. Empathy and Emotional Intelligence: Being aware of and responsive to employees’ feelings, especially when they are adapting to new management styles.

Practical To-Dos for Success

1. Engage in Cultural Training: Attend cultural awareness workshops or seek local guidance to better understand team dynamics.
2. Create Clear HR Policies: Develop and communicate clear policies that comply with local laws and respect cultural expectations.
3. Hire Local HR Talent: Even hiring an HR assistant or officer can make a significant difference. Local HR personnel understand the cultural, legal, and communication nuances that can help avoid costly mistakes.
4. Encourage Open Communication: Establish channels where employees feel comfortable sharing feedback and ideas.
5. Stay Compliant: Regularly review and adapt HR practices to remain aligned with evolving labor laws and market conditions, as advised by the International Labour Organization (ILO) standards.

Conclusion
For non-HR foreign managers, understanding and applying basic HR principles can make a significant difference in managing a productive and engaged workforce in a foreign land. By embracing cultural sensitivity, honing key HR skills, and taking proactive steps—such as hiring local HR support—managers can create a positive work environment that drives organizational success.

Spiwe Zimvumi offers tailored HR guidance and support to help foreign managers navigate labor challenges, ensuring compliance and fostering a thriving workplace.